We carefully handle your photos and scan them using professional-grade Japanese scanning equipment. We are the only provider in the Philippines using this hardware.

There is no need to sort or organize photos, but to facilitate faster scanning, we prefer to receive photos loose in envelopes.

Hi-Res scans are scanned at 300 DPI, the industry standard for high-quality scanning and printing. Ultra Hi-Res scans are at 600 DPI, 4x the resolution of Hi-Res scans, and perfect for enlarging photos for printing.

We do not scan the backs of photos by default, but we have the ability to do so (e.g. if there are notes at the back). Please add this as an instruction before requesting a quote.

Our white-glove service ensures that your photos are handled properly every step of the scanning process. Though we cannot guarantee that fragile or damaged photos will not incur damage during scanning, we will take all steps to ensure that this is minimized. If a photo is deemed too fragile (e.g. cracking, tearing), we will inform you of the options before we decide to proceed with the scan.

You can send photos in an album, but this will incur an additional handling fee as we remove each photo, scan each individually, and return them to the album.

We take all necessary precautions to avoid damaging photos, and will decide not to scan if it is too risky to continue the process. We also manage inventory strictly to ensure no photos are lost in our care. We do not assume any liability, however, if photos are lost during transit (e.g. if a Grab/Lalamove driver loses or damages the item).

Flag them in your quote request. We review restoration needs manually before quoting severely damaged photos.

Pricing is based on your total photo count and chosen scan tier, with restoration priced separately per photo.

Pricing is dynamically calculated based on your desired package, number of photos, and any add-ons requested. The estimated price will be computed when you request a quote.

Yes, we charge an extra handling fee per photo for photos that are in albums and frames. Please refer to the pricing section for our most up-to-date pricing.

You can drop them off in person or arrange your own courier. We'll confirm our address once your quote is accepted.

Yes. Originals are returned by free pickup from our location, or by courier arranged and paid for by you.

Our timeline can vary depending on demand, but on average we complete scanning within 3 business days from receiving the photos.

We are located in Mandaluyong, Metro Manila, and we will provide our exact drop-off address upon acceptance of a project.

You can pick up originals or arrange for a courier after scans are complete and payment is transferred to MemoryLane.

You have an option to receive files online via Google Drive, or offline by either providing your own storage (flash drive, external hard drive) or purchasing a flash drive from MemoryLane.

Files will be scanned in JPEG format. Hi-Res files are typically around 1MB, while Ultra Hi-Res scans are around 4–5MB per photo.

We store photos digitally if you request to have them sent via Google Drive, and will delete them upon request (e.g. if you have already downloaded the photos). We do not share photos with anyone without explicit permission.