Frequently Asked Questions
How do I send my photos to MemoryLane?
You can drop them off in person or arrange your own courier. We'll confirm our address once your quote is accepted.
Will I get my original photos back?
Yes. Originals are returned by free pickup from our location, or by courier arranged and paid for by you.
How is pricing calculated?
Pricing is based on your total photo count and chosen scan tier, with restoration priced separately per photo.
What if some of my photos need restoration?
Flag them in your quote request. We review restoration needs manually before quoting severely damaged photos.